Infirmary Health

Customer Service Representative

ID
2024-37235
Facility
1720 Springhill
Job Locations
US-AL-Mobile
Category
Support Services
Department
925 - CUSTOMER SERVICES
Shift
Rotating
Scheduled Hours
Hours may vary between 6:00am and 6:00pm
Type
Regular Full Time Hourly

Overview

Infirmary_Health_Main_New_Logo_2017_jpg

Qualifications

Minimum Qualifications:

  • High School graduate or equivalent
  • Excellent written and oral communication skills
  • Proficient in word processing and PC based spreadsheet programs
  • Working knowledge of computer point of sale retail system including ability to troubleshoot
  • Familiar with multiline telecom equipment and paging/PBX operator

Desired Qualifications:

  • Working knowledge of Epic

Responsibilities

Communicates with patients, patient families and/or healthcare professionals in the inpatient and outpatient waiting room environment. Gathers information for EPIC. Maintains and updates the retail point of sale inventory system. Performs a variety of customer-oriented activities including greeting and directing visitors, answering phones and acting as liaison for physicians, clinical staff and patient families.

 

 

 

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