Minimum Qualifications

Strong client-facing and communication skills

Ability to diagnose and resolve basic computer technical issues

Desired Qualifications

Associate Degree or completion of IT training program

IT Help desk experience

Experience with EPIC EMR

Provides Help Desk technical assistance to the Infirmary Health user community by evaluating, trouble shooting, and resolving computer hardware/applications and pc-related software problems.  Investigates technical problems in all applications, network and pc support areas, and escalates unresolved matters to the appropriate recipient.